27 September 2019

This is what our customers say: an average score of 9 out of 10!

Our customers take top priority. Their feedback helps us to continually improve. SABA’s customer satisfaction survey therefore gives valuable insights into what our customers think of us. For that reason, we would like to share the results of the 2019 customer satisfaction survey with you. A total of 490 customers took part in the survey.

Our people are our strength

The survey produced great results, with 99% of our respondents saying that they would recommend SABA to other people. The average score is 9.0 out of 10! Naturally, we are very proud of this, although there are always points for improvement. This is what customers said:

  • ‘I know I have found a reliable business partner in SABA, that I can always rely on.’
  • ‘High product quality, fantastic team, knowledge, excellent information documents. The power in the global market!’
  • ‘Absolutely a very high standard of customer service. Every employee is very helpful and the customer is never left alone without an answer.’

The points for improvement

We use the survey data to identify strengths and possibilities for improvement. As far as possible, feedback is included in strategic plans and daily activities. The points for improvement in the survey therefore have a direct impact on our internal process evaluation. We will be working on the comments including the following:

  • Free access to Product Data Sheets and Safety Data Sheets for customers
  • Developing solutions that are more people-friendly and environment-friendly

Thank you!

We would like to thank all customers who completed the questionnaire for taking part in our survey. We will be working on the feedback and will further refine our range and service provision. Please do not hesitate to contact us if you have any further questions or comments. We will be happy to assist you.