01 July 2024

Customer satisfaction: SABA again scores a 9/10

Our customers take top priority. Their feedback helps us to continually improve. SABA’s customer satisfaction survey therefore gives valuable insights into what our customers think of us. For that reason, we would like to share the results of the 2024 customer satisfaction survey with you. A total of 253 customers worldwide took part in the survey.

Uitslag klantonderzoek, 9 voor customer service, 9,1 voor ouside sales, 9 voor advies, 8,9 voor product, 99% van de klanten zou Saba aanbevelen, gemiddeld cijfer klanttevredenheid is een 9
Our people are our strength

The survey produced great results, with 99% of our respondents saying that they would recommend SABA to other people. The average score is 9.0 out of 10! Naturally, we are very proud of this, although there are always points for improvement. This is what customers said:

  • ‘SABA is a supplier that lives up to its commitments, which makes them a reliable partner for us.’
  • ‘Excellent cooperation with knowledgeable people. They offer solution-oriented thinking and the response time is very quick!’
  • ‘A great supplier with expertise, a wide range of products and good delivery reliability.’
The points of improvement

We use the survey data to identify strengths and possibilities for improvement. As far as possible, feedback is included in strategic plans and daily activities. The points for improvement in the survey therefore have a direct impact on our internal process evaluation. We will be working on the comments including the following:

  • Free access to Product Data Sheets and Safety Data Sheets for customers;
  • Developing innovating solutions that are more people-friendly and environment-friendly.

Thank you!

We would like to thank all customers who completed the questionnaire for taking part in our survey. We will be working on the feedback and will further refine our range and service provision. Please do not hesitate to contact us if you have any further questions or comments. We will be happy to assist you.